Hi, I'm Sarah

A technical writer specializing in knowledge bases and user documentation that enables self-service support and user success.

Featured Work

About Me 

As an English graduate drawn to technology and user experience, I've found my niche in technical writing. I transform complex software into accessible documentation through strategic information architecture and user-focused writing, ensuring users can find answers at every stage of their journey, from initial setup to advanced features. I integrate AI-assisted workflows to work efficiently while maintaining the accuracy and clarity that great documentation requires.

Specialties

  • Knowledge Base & Help Center
  • User Onboarding
  • Troubleshooting Guides
  • Strategic Information Architecture
  • FAQs
  • Basic API Documentation
  • AI Tool Documentation & Explainers

Tools & Technologies

Notion GitHub Gitbook Markdown Mermaid StackEdit HTML AI-assisted Tools Postman

Industry Focus Areas

  • SaaS Platforms
  • AI Platform
  • Tech Business & Startups
  • Customer Support & Success
  • Software Products

Background 

  • English Graduate
  • Professional Writing

How I Work

1

Discovery & Exploration

I begin with hands-on platform exploration and user research to identify key pain points and documentation opportunities.

2

Strategic Planning

I create an information architecture and content structure optimized for user navigation and discoverability, ensuring documentation answers users' most common questions.

3

Content Creation

Every article follows proven patterns: clear headlines, scannable formatting, step-by-step instructions, and anticipated edge cases. My writing is user-focused and combines strategic organization with an accessible tone.

4

Quality Assurance

I focus on accuracy and clarity through careful review and iteration, ensuring content meets technical requirements and user needs.