Troubleshooting Guide for CourseCorrect
This guide provides solutions to the most common issues users encounter when using the CourseCorrect platform. Before reaching out to support, please follow the steps below to resolve your issue quickly.
Account Issues
Login Problems
| Symptoms | Possible Cause | Solution | Prevention |
|---|---|---|---|
| Google sign-in button not working, authentication fails | Personal Google account used, pop-up blocked, multiple accounts | 1. Ensure using business/educational Google account 2. Enable pop-ups 3. Clear browser cache |
Use business Google account, whitelist CourseCorrect domain |
| "Account type not supported" message | Using personal Gmail account | Switch to business/educational Google account | Verify account type before attempting login |
| Stuck after clicking "continue" | Process freezes after clicking "continue" on the permissions screen | Declinced access permissions, firewall blocking | 1. Re-authorize CourseCorrect access 2. Accept name.email permissions 3. Check corporate firewall settings |
Data & Progress Issues
| Problem | Symptoms | Possible Causes | Solutions | Prevention |
|---|---|---|---|---|
| Incorrect Recommendation | Irrelevant course suggestions | Vague search terms, poor filtering, unclear conversations with Cora AI | 1. Try different filter combinations that matched your specific needs 2. Ask Cora AI for personalized recommendations 3.Use clear, specific prompts that match your neeeds 4. Be detailed about your goals |
Use specific search terms and previously discuss with Cora AI |
| No search results | Empty results page, "No courses found" | Overly specific filters, typos in search terms, unsupported topics | 1. Clear all filters and retry 2. Check spelling of search terms 3. Try borader, more general topic/keywords |
Start with general terms or related topic course |
Performance Issues
General Slowness
| Problem | Symptoms | Possible Causes | Solutions | Prevention |
|---|---|---|---|---|
| General slowness | Platform responds slowly | High traffic, local connection, unclear browser cache, old processor and spam device | 1. Try different times 2. Check internet connection 3. Try a different browser or device clear browser tab and cache |
Use during off-peak hours, check browser cache, clear browser tab |
Document Version: 1.1 • Last Updated: Sept, 2025 • Maintained by sarah-techwriter